Brand Renewables Warehouse
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Privacy Policy

Updated: 22 July 2026

This Privacy Policy explains how Renewables Warehouse handles information collected through its marketing website and enquiry form. The website does not process online orders, payments, training or e-learning.

1. Information we collect

When you submit an enquiry, we may collect:

  • your name;
  • company name and ABN;
  • the contents of your enquiry;
  • optional supporting images; and
  • information about how you reached and used our website.

Website and campaign information may include:

  • your IP address, browser and device information;
  • pages visited and website interactions;
  • UTM campaign parameters;
  • Google Analytics identifiers;
  • Google Click Identifier, or GCLID;
  • Facebook Click Identifier, or FBCLID; and
  • cookie or advertising identifiers.

Please do not include payment information, identity documents, sensitive information or unnecessary information about other people in an enquiry or attachment.

2. How we use information

We use this information to:

  • review and respond to enquiries;
  • provide requested information;
  • direct enquiries to the appropriate team or office;
  • maintain records of our communications;
  • operate, secure and improve the website;
  • understand website traffic and usage;
  • measure advertising performance;
  • identify which campaigns generate enquiries; and
  • comply with applicable legal obligations.

Submitting an enquiry does not automatically add you to a general marketing mailing list.

3. Cookies, analytics and advertising

Our website uses cookies and similar technologies.

We use:

  • Google Analytics 4 to understand website traffic and usage;
  • Microsoft Clarity to understand website navigation and usability;
  • Google Ads to measure advertising performance and conversions; and
  • Meta Pixel to measure advertising delivered through services such as Facebook and Instagram.

These services may collect information about your browser, device, website activity and advertising interactions.

Microsoft Clarity should be configured to mask or exclude information entered into the enquiry form.

You can manage cookies using our cookie preference tool, where available, or through your browser settings. Disabling cookies may affect some website functions.

Google, Microsoft and Meta handle information under their own privacy policies and account settings.

4. Sharing and overseas processing

We may disclose information to:

  • authorised Renewables Warehouse personnel;
  • website hosting, email and IT service providers;
  • providers that help us manage or respond to enquiries;
  • Google, Microsoft and Meta;
  • professional advisers; and
  • government authorities where required or authorised by law.

Information may be processed outside Australia, including through our overseas offices or the global systems operated by our technology providers.

Our office-only locations outside Australia are:

New Zealand
Level 6, 95 Customhouse Quay
Wellington Central, Wellington 6140
New Zealand

Fiji
Lot 20 Kings Road
Wairuku, Rakiraki, MB 8471072
Fiji

We do not sell information submitted through the enquiry form.

5. Security and retention

We take reasonable steps to protect information from loss, misuse and unauthorised access or disclosure.

No website or electronic storage system is completely secure. You should not submit highly confidential or sensitive information through the enquiry form.

We retain enquiry information for as long as reasonably required to respond to the enquiry, maintain business records, resolve disputes and meet applicable legal requirements.

Information that is no longer required may be deleted or de-identified.

Renewables Warehouse currently considers that it is exempt from the mandatory Notifiable Data Breaches scheme. We may nevertheless investigate and respond to security incidents where appropriate.

6. Access, correction and complaints

You may contact us to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate information; or
  • make a complaint about how we have handled your information.

We may ask you to verify your identity before responding.

We aim to acknowledge privacy complaints within five business days and provide a response within 30 days.

Information about Australian privacy rights and complaints is available from the Office of the Australian Information Commissioner at oaic.gov.au. The OAIC may not have jurisdiction where a Privacy Act exemption applies.

7. Contact details

Renewables Warehouse

Email: orders@renewableswarehouse.com.au
Telephone: 1300 904 650

Canberra

5 Baillieu Court
Mitchell ACT 2911
Australia

Sydney

Unit L, 61–65 Roberts Road
Greenacre NSW 2190
Australia

Perth

80 Belgravia Street
Belmont WA 6104
Australia

8. Changes to this policy

We may update this policy if our website, service providers or information-handling practices change.

The latest version will be published on our website with the updated date.